We-Pack Moving

The initial contact with this brokerage service was very positive. Once they received the down payment I wasn't able to reach the broker who serviced me. Although he said he was available all the time, once he got the deposit he vanished. I don't want to create a problem for anyone and would say his name but his initials are RM. Once they got their deposit they assigned this job to a moving company in the area, this happen to be in Miami. Our move consisted off putting our goods into storage for approximately 5 months and then moving it to NJ. Two men arrived to load a 2 bedroom apartment. We paid to have them pack everything. When they arrived they weren't aware that they had to pack everything so they were short a person. All was OK with them but it took 8 hours to move. We watched them pack and load the truck and all seemed to be OK, We recently got delivery of our goods in NJ. All seemed to be OK, no hidden costs and 2 men to unload the truck. Everything started to go well until we began to see how much of our goods came broken. Apparently from the time the truck was loaded at our apartment there was a lot of damage putting and taking our goods out of their storage facility. Now the problem begins, the 2 men were surprised to see all the damage and took pictures and made a report of all the damaged goods. He is where the problem begins. I call the company and tell them about the amount of damaged goods, smashed boxes,etc. Their response is to complete a claim form and then advise us that the insurance covers 50 cents per pound which is basically nothing. I told them that when I paid extra to have them pack everything I thought my goods would be protected and not have to pay additional insurance if they did their job correctly. Apparently it doesn't matter. If they want they can destroy your goods by their negligence and not care about your losses. I told them they have to do the right thing because there was broken TV, Bed, mirrors, glassware etc. At least $2000 in damages. Now we are waiting to hear from them. Beware of these brokers they don't care about anything except their commissions. Very disappointed with WE Pack and the contractors they used with our move. Go direct and avoid the brokers and make sure you take out replacement cost insurance.

Move size: 2 Bedroom Home Service cost: $5000

My husband and I were so impressed by the quality of the work made by this company. Everything was perfect. From easy booking, to the genuine thoughtfulness of the employees. My husband knows better than anyone that anything that implements change in my life stresses me out to the maximum extent. Consequently, I was expecting this move to be difficult and an absolute strain. I was taken aback by the surprise I felt when I realized my stuff and all my belongings were actually in good hands.

This company has done more for me than just move my belongings from one place to another. It has restored my faith in people. I now know that I really can trust this company.

Move size: 2 Bedroom Home Service cost: $4500

Deshonest,overcharged,unprofessional.Don't make business with this people.After they take your money they never answer your calls.Also they sell your moving to another company that charge you double or more to delivery your goods and if you don't pay right away they kidnap your belonging until they want.They have not respect for the costumers.After one month they delivered humiliating my family.The worst experience in a moving.Please DOT take action against this practices and companies like this disgusting one.

Move size: 2 Bedroom Home Service cost: $5000

This company if you even want to call it that doesn't even deserve 1 star. They quoted us at $2236 and we ended up being charged $4959. Shawn is a scam artist and once they have your deposit they will not respond. Any 5 star reviews are complete fakes or those people were high when giving their reviews. They have an F with the BBB and 1 star on other websites. The Consumer Affairs reviews they push are completely fake. My Attorney contacted them and some guy named Wilson said I had called everyday and cursed at him. Just another lie of many they constantly tell. I have never even spoken with a Wilson. The pretend to be movers when all they are is brokers who take advantage of people. They then pawn your move off to just as bad moving companies. In my case it was Move On Moving from Las Vegas. The movers picked our stuff up on 12/21/17. We were guaranteed by Shawn to have our stuff no later then the first week of January. We didn't get our belongings till 1/27/18. 37 days later! My daughters keyboard broken, brand new shoe rack broken, trash can broken, mirror shattered. Do not believe one word this company tells you on the phone. They are good sales people, but once they have your money you'll never hear from them again, unless you get an attorney involved. Looking forward to my day in court.

Move size: 1 Bedroom Home Service cost: $4959

I want to affirm what the other reviewers have said, which largely corroborate my own terrible experience with We-Pack.

I solicited a quotes from a number of companies ahead of my cross-country move. The two finalists were We-Pack and another company that a friend had recommended. Their prices were nearly the same but We-Pack promised a three day delivery date that worked for me and also promised shuttle pickup and delivery with its price. I ended up picking We-Pack. They took their deposit, and then it was nearly impossible to get in touch with them thereafter.

Because We-Pack is a broker, I brought up my concern with them about my inability to control the quality of the moving company. We-Pack assured me that they have a handful of businesses the compete for their business, so they have their pick of the best. They also told me that they pay their movers a bonus if there's no claim on delivery, so there's an incentive to treat your furniture well.

Like nearly everything else We-Pack told me, these assurances were false. The moving company that turned up was anything but professional. They came late, drove a budget truck, and had no uniforms or anything other than their word that they were a legitimate moving company that wouldn't make off with all my possessions. The truck driver, who I felt certain was high on arrival, cursed me out when he got to my address. Two of the three movers talked repeatedly about how they expected a tip (even after cursing me out). But you know you're powerless in these situations. You've booked your movers weeks ago and you're already on the date you've got to move; you don't have time to book a different company.

Even though We-Pack promised they'd get my things to my new address in about 10 days, it took about 21 days before I got them. When I initially called We-Pack, I told them I had one week to accept the delivery, and that they needed to set the pickup date to accommodate that delivery. When I called We-Pack about the late delivery, a woman told me it would have never been possible to get my things to me in time because the date We-Pack selected was too close to delivery. I had to take a day off of work during my first week at a new company because We-Pack broke its promise.

To make matters worse, the night before delivery, I got a call from the delivery driver telling me he would make the delivery the next day, but only if I paid him an additional $450 for a shuttle delivery. When I protested that We-Pack said this was included, he simply said "they lied." He explained that he had nothing to do with We-Pack, and that he didn't even have anything to do with the moving company We-Pack hired. The payment, he explained, was just for him.

On the day of the delivery, the driver came at the third hour of a four-hour delivery window. He demanded payment IN CASH before he would take anything off the truck. When I said he'd have to accept a cashier's check (so I'd have a record), he said he would take things to storage because he didn't have time to wait for me to go to the bank (though it was his choice to show up three hours late). I convinced the moving company to get him to stay and paid the amount under protest.

Despite being ignored by the rep who promised me shuttle service at We-Pack, I was able to get in touch with their operations department. They repeatedly told me they'd "look into it," but never followed up with me. I called them multiple times, and the only thing I got was that they'd "look into it."

I filed a complaint with the Better Business Bureau, and all they did was falsely claim that I signed a contract that did not include shuttle service (though they did not deny promising it to me orally that shuttle service was included in the price). In fact, I never signed anything from them. I only received web-based "estimates" from them AFTER we discussed services and pricing. The only thing I signed was from the moving company AFTER delivery.

We-Pack's rating on the BBB is now an F. Others are calling the company out for its misdeeds. Unfortunately, these reviews weren't here when I booked them, but hopefully the reader will take my advice and AVOID WE-PACK AT ALL COSTS.

Move size: 1 Bedroom Home Service cost: $2800

This is a company that claims to be there thru the entire move. Until they contract with another moving company (not a very good one) and you will never be able to get ahold of these guys again. The moving company they contracted with has over 100 loads to deliver and they are waiting for trucks to come in. I have called that company on many occasions and they are very rude and still have my things in their warehouse. The packed my things on the 5th of September. It is now the 26th and I have no idea when it will arrive. Don't expect any help from WePack..it won't be there for you.

Move size: 1 Bedroom Home Service cost: $3000

I am still in the process of working with the Better Business Bureau on my complaint regarding my moving experience with We-Pack. This company is so dirty, so dishonest that I feel it is my duty as a fellow human being to warn customers about hiring this broker.

Their website is professional and makes lots of statements about service that I can guarantee the company will not meet. Their sales people will give you a sense of false security. They want your deposit, in cash, and they will assure you that you will be well-taken care of. It's a lie. Run.

Move size: 2 Bedroom Home Service cost: $6300

Run. Fast. Run:
We-Pack is a moving broker. We-Pack gives you an estimate outlaying what is included, the cost and takes a deposit. Despite the slogan which says, “We-Pack, We Load, We Drive, when it is time for your move, We-Pack sends one of their 'agent/carriers’ to pack and move your belongings. On their website, We-Pack states they use only "qualified carriers with over 100 years combined experience". In addition, they state that, "customer service is truly our first priority" and pledge to make your move, "as stress free as possible". Nothing could be further from the truth. We-Pack sent their 'carrier', Rolls Trans on 8/12 for my move from Jax to Washington, DC. They charged $750 dollars more than my estimate, verbal aggression when I questioned the difference, inability to show how they measured/weighed my belongings to come up with the overage, and NO customer service. I have filed a complaint with DOT for deceptive practices and failure to provide me with Rolls Trans' arbitration information as required by law.

In addition and more importantly, one of the 'movers' inappropriately touched a female relative who was overseeing the move for me. The Jacksonville Beach Police have been contacted and we are committed to making sure no other female will be put in a vulnerable situation again by this man. The mistake I made was thinking that We-Pack would be upset by the situation and take it seriously. To date, they have been uncooperative. Michael the 'manager' does not call (as promised)or return a call. Sean, my salesman does not return a call. Run. Fast. Run.

Move size: Partial Move Service cost: $2500