We-Pack Moving

The initial contact with this brokerage service was very positive. Once they received the down payment I wasn't able to reach the broker who serviced me. Although he said he was available all the time, once he got the deposit he vanished. I don't want to create a problem for anyone and would say his name but his initials are RM. Once they got their deposit they assigned this job to a moving company in the area, this happen to be in Miami. Our move consisted off putting our goods into storage for approximately 5 months and then moving it to NJ. Two men arrived to load a 2 bedroom apartment. We paid to have them pack everything. When they arrived they weren't aware that they had to pack everything so they were short a person. All was OK with them but it took 8 hours to move. We watched them pack and load the truck and all seemed to be OK, We recently got delivery of our goods in NJ. All seemed to be OK, no hidden costs and 2 men to unload the truck. Everything started to go well until we began to see how much of our goods came broken. Apparently from the time the truck was loaded at our apartment there was a lot of damage putting and taking our goods out of their storage facility. Now the problem begins, the 2 men were surprised to see all the damage and took pictures and made a report of all the damaged goods. He is where the problem begins. I call the company and tell them about the amount of damaged goods, smashed boxes,etc. Their response is to complete a claim form and then advise us that the insurance covers 50 cents per pound which is basically nothing. I told them that when I paid extra to have them pack everything I thought my goods would be protected and not have to pay additional insurance if they did their job correctly. Apparently it doesn't matter. If they want they can destroy your goods by their negligence and not care about your losses. I told them they have to do the right thing because there was broken TV, Bed, mirrors, glassware etc. At least $2000 in damages. Now we are waiting to hear from them. Beware of these brokers they don't care about anything except their commissions. Very disappointed with WE Pack and the contractors they used with our move. Go direct and avoid the brokers and make sure you take out replacement cost insurance.

Move size: 2 Bedroom Home Service cost: $5000

My husband and I were so impressed by the quality of the work made by this company. Everything was perfect. From easy booking, to the genuine thoughtfulness of the employees. My husband knows better than anyone that anything that implements change in my life stresses me out to the maximum extent. Consequently, I was expecting this move to be difficult and an absolute strain. I was taken aback by the surprise I felt when I realized my stuff and all my belongings were actually in good hands.

This company has done more for me than just move my belongings from one place to another. It has restored my faith in people. I now know that I really can trust this company.

Move size: 2 Bedroom Home Service cost: $4500

Normally I don't take time to review things unless a company goes over and above or are so poor that I don't want someone else to make the same mistake. Unfortunately We Pack falls into the latter scenario. All the fears that I harbored about having a bad move have come true. These issues are split into two categories: 1. We Pack's poor Customer Service (after your stuff is picked up) and 2. We Pack subcontracting the execution of the actual move to low quality moving companies.

Regarding #1, the only smooth part of my move was the initial sales call and the reassurances that I received. My biggest concern was how long it would take the moving company to get my stuff to my new home. We Pack will tell you that contractually they have 10 business days but that in reality your stuff will get there in “Insert Whatever Time Frame You Want to Hear”. Once your stuff gets picked up, the answer reverts back to your stuff will arrive within “10 business days but I can’t give you an exact date”.

We Pack also told me that my stuff was going to be driven directly from the pick up point to my new residence. Do not believe this, my stuff was driven from the pick up point in Ohio to for some reason New Jersey and has been sitting in a warehouse for over a week (note: my new place is in North Carolina). My stuff is going to take the full 2 weeks if I’m lucky, a fact that I only found out about after calling the subcontracted moving company directly.

Once your stuff is picked up, don’t expect anyone from We Pack’s customer service team to help you or even call you back. It takes about 15 calls to We Pack’s customer service rep to equal 1 call back. I hope you’re not busy with other things.

Regarding point #2 above, We Pack also put me in a bad situation by utilizing Most Valuable Movers. I have a 1100 SF apartment and it took the moving team 12 full hours to finish packing and loading my stuff into the truck. They guys were nice enough but one of the two movers was an amateur, my apartment was literally the first move he’s ever completed. His inexperience caused friction with his partner and the two of them almost came to blows. Its not a good sign when you hear aggressive screaming from the street and you look outside and it’s your two movers standing toe to toe by all your stuff sitting out on the sidewalk.

MVP also sent me a form telling me that my delivery was delayed because I didn’t provide them an address. You have to complete a bill of lading and several other documents all of which you need to list your address for them to leave. Clearly they lost that form and as I haven’t gotten my stuff yet God knows if I’m going to get everything on the inventory. Maybe they lost that too.

Long story short, do yourself a favor and go with someone else even if its more expensive. Moving is stressful enough without this level of disregard and incompetence.

Move size: 2 Bedroom Home Service cost: $3250

Deshonest,overcharged,unprofessional.Don't make business with this people.After they take your money they never answer your calls.Also they sell your moving to another company that charge you double or more to delivery your goods and if you don't pay right away they kidnap your belonging until they want.They have not respect for the costumers.After one month they delivered humiliating my family.The worst experience in a moving.Please DOT take action against this practices and companies like this disgusting one.

Move size: 2 Bedroom Home Service cost: $5000

This company if you even want to call it that doesn't even deserve 1 star. They quoted us at $2236 and we ended up being charged $4959. Shawn is a scam artist and once they have your deposit they will not respond. Any 5 star reviews are complete fakes or those people were high when giving their reviews. They have an F with the BBB and 1 star on other websites. The Consumer Affairs reviews they push are completely fake. My Attorney contacted them and some guy named Wilson said I had called everyday and cursed at him. Just another lie of many they constantly tell. I have never even spoken with a Wilson. The pretend to be movers when all they are is brokers who take advantage of people. They then pawn your move off to just as bad moving companies. In my case it was Move On Moving from Las Vegas. The movers picked our stuff up on 12/21/17. We were guaranteed by Shawn to have our stuff no later then the first week of January. We didn't get our belongings till 1/27/18. 37 days later! My daughters keyboard broken, brand new shoe rack broken, trash can broken, mirror shattered. Do not believe one word this company tells you on the phone. They are good sales people, but once they have your money you'll never hear from them again, unless you get an attorney involved. Looking forward to my day in court.

Move size: 1 Bedroom Home Service cost: $4959

I hired WePack who outsourced the move to UniqueVanLines for my move from Indy to Miami.

The only good thing about this was the initial phone call with the salesguy Arthur. He assured me over the phone that all my stuff was 100% insured and that any broken, missing, dented, scratched or damaged in anyway item will be paid for or replaced.

Movers came in and packed everything into boxes. They did a terrible job of making sure things were securely packed. I did noted that out but they told they were the experts and to relax. At that point I didn’t have a choice so I let it go.

When we got to Miami, scheduling the delivery of things was another mess. Initially they said they will deliver as soon as I call them, but when I finally called them to deliver they gave me a 14 day window. I guess we were supposed to spend money on a hotel or sleep on the floor till they decide to show up. Initially the driver showed up 2 days before the move in date. Of course they didn’t let them unload cause our lease hadn’t even started yet. Additionally, the building I moved into needs to be notified 24 hrs in advance before a move so you can imagine how hard this was with these people. Luckily it only took them a few days but I believe that's because I had to call then 3 times a day to try to get them to deliver the things. The people I talked to over the phone (I think her name was Maria) weren’t very nice either

So they finally deliver the stuff. While delivering they scratched the newly painted walls (see pics). They did a terrible job building the furniture (see pics) they broke some stuff while moving (See pics) and then left. I started unpacking boxes and found a bunch of stuff broken (see all pics) including a $1,000 Gibson Les Paul guitar and an Acoustic guitar which was completely smashed (See pics). A few glasses were broken, some expensive paintings were scratched, the couch was scratched, coffee table was set on its corners and all 4 corners were scratched/dented, the TV speakers were broken off the base, some lamps were also destroyed and the list goes on (see all pics).

I filed the claim form with all the damages which added up to almost $10k. They have finally replied 3 month later (only because I started emailing them daily for a reply) and they are offering me $181 for all damages. They didn’t even say sorry for the trouble, instead they are blaming me for not reading the fine print on the supposedly 100% insured claim.

Lastly, they offered 1 month of free storage between the pick up and the drop off . That was also a lie. Its only free if you get you stuff out before the first month. If you go over a month they charge you that first month.

I guess if you want to save a few dollars but go over all this trouble go for this guys.

Move size: 3 Bedroom Home Service cost: $5000

From the start they promise much but deliver little . We Pack sales people lure you in with low estimates then get there hundreds of dollars up front. Then they turn you over to operations who set up a moving company. they then tell you that they can make no quarantees of meeting the verbal promises of their expert (scam) sales specialist but they already have their cut of the money. Real surprise comes when movers finally come. Initial binding estimate cost by We Pack sales is not slightly off but off by 110 percent. Yes = more than double. They stick in a low volume on the intial estimate but movers show that the volume of load is more than double and cost is more than double. At this point the We Pack sales and operations people go into hiding. They know your phone number and refuse to answer or reply on the many calls that I made over several days. To ANYONE THINKING OF USING WE-PACK --- DO NOT OR YOU WILL REGRET IT AS I DO NOW. THEY ARE TOTAL SCAM ARTISTS, I only wish I had seen this web site and the reviews before they lured me in to their SCAM. (Aug 2018) Wish I could give them and their slick talking scam sales people a lower rating than one star.

Move size: 3 Bedroom Home Service cost: $5400

Over promises, under delivers. DO. NOT. USE. THIS. COMPANY.

We were told that there would be no issue getting our items to us by August 7th, if we had them come on August 7th. It is now August 18th and our times just showed up. Once they pass you off to another company, the new company does not honor anything that was originally agreed upon. We paid a deposit of about $2300, based on the info we were provided (a quote of $6800). Once the movers showed up, the Quote went up to about $9600. We could not back out, or they would keep the deposit. They subcontract a terrible company out of Colorado, which made everything worse. We have missing items, the packing was not sufficient, with multiple broken items. Seriously, stay away from this company.

Move size: 3 Bedroom Home Service cost: $9500